casino game FAQ – Quick Answers for Filipino Players

No. Each player is allowed only one casino game account per person. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the suspension of all associated accounts. If you have accidentally created a second account, please contact our support team immediately so we can resolve the situation without affecting your balance or game history. Having a single account also ensures your transaction records and game history remain accurate and easy to manage.

If you have forgotten your password, go to the Login page and click the "Forgot Password" link below the login form. Enter the email address linked to your account and we will send you a secure reset link within a few minutes. Click the link in the email, choose a new strong password, and you will be able to sign in straight away. If the reset email does not arrive, check your spam or junk folder before contacting support. For security, reset links expire after 30 minutes, so use it promptly once received.

You can update most of your personal details — such as your contact number and address — directly from your account dashboard after logging in. Some details like your registered name and date of birth may require identity verification before changes are approved, to protect your account from unauthorised modifications. If you need to update your email address, please contact our support team directly as this requires additional verification steps. Keeping your details accurate ensures smooth processing of withdrawals and any account verification requests.

Account suspensions can occur for several reasons, including suspected fraudulent activity, violation of our Terms and Conditions, or a self-exclusion request made through our Responsible Gaming tools. If your account has been suspended and you believe it is in error, please contact our support team with your registered email address and we will investigate promptly. In most cases, suspensions related to identity verification can be resolved quickly by submitting the required documents. We take account security seriously to protect all players on the platform.

Yes. All slot games on casino game use certified Random Number Generator (RNG) technology to ensure every spin outcome is completely random and independent of previous results. Live casino games are streamed from regulated studios where professional dealers operate under strict oversight. The platform operates under applicable gaming regulations to provide a fair and transparent experience for all Filipino players. Game results cannot be manipulated by the platform or by players, giving everyone an equal and honest chance to win. If you ever have concerns about a specific game result, you can contact our support team and we will review the relevant game logs.

Absolutely. All games on casino game are fully optimised for mobile play on both Android and iOS devices. You can play directly through your mobile browser without downloading anything, or download the dedicated casino game App for a smoother, faster experience. The mobile interface is designed for Philippine network conditions, so gameplay remains smooth even on a 4G connection. Live casino streams are also available on mobile with minimal buffering. Whether you are at home or on the go, your full game library is always accessible from your phone.

If your connection drops mid-game, the platform will attempt to resume your session automatically when you reconnect. For slot games, any spin that was already confirmed and in progress will be completed and the result recorded — you will see the outcome when you log back in. For live casino games, your seat at the table is held briefly while the connection is restored. Your PHP balance is always updated server-side, so no funds are lost due to a disconnection. If you believe a disconnection caused an incorrect result or missing balance, contact our support team with the approximate time and game name for investigation.

We offer a range of responsible gaming tools to help Filipino players stay in control of their gaming activity. These include deposit limits, session time reminders, and self-exclusion options that allow you to take a break from the platform for a set period. You can access these tools from your account settings or by visiting our Responsible Gaming page for full details. If you feel your gaming is becoming a concern, we encourage you to use these tools proactively — they are there to support you. Our support team can also assist you in setting up any of these measures at any time.

If you notice any transactions, logins, or changes to your account that you did not authorise, contact our support team immediately. You should also change your password right away using the reset option on the Login page. Our security team monitors accounts for unusual activity and will investigate any reported incidents promptly. In the meantime, avoid logging in from public or shared devices and make sure your email account — which is linked to your casino game account — is also secured with a strong password. Acting quickly is the best way to minimise any potential impact from unauthorised access.

The minimum age to register and play on casino game is 21 years old, in compliance with Philippine gaming laws and regulations. Age verification may be required during the registration process or when processing your first withdrawal. We take our responsibility to prevent underage gambling seriously and reserve the right to request proof of age at any time. If an account is found to belong to a person under the legal age, it will be suspended immediately and any funds will be handled in accordance with applicable regulations. Please review our Terms and Conditions for full details on eligibility requirements.